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Shipping & Returns

 

This policy applies to all customer orders for the supply of goods by Central Coast Enduro Store.

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These statutory or consumer guarantees have no set time limit and depending upon the price and quality of the goods, you may be entitled to a remedy after the expiry of the manufacturer's warranty period.

This policy is not intended to exclude or limit any statutory rights which a customer may have.  

Provided the goods are returned to Central Coast Enduro Store at the customer's own expense, and on the basis that risk in the goods remains with the customer until received by Central Coast Enduro Store.

Please note that for change of mind returns a restocking or return fee may be charged by Central Coast Enduro Store.

Defective Goods and Incorrect Deliveries Any goods, which are damaged or defective, delivered after their "use by" or "best before" date, or which are not otherwise in accordance with the customer's order, may be returned to Central Coast Enduro Store within a reasonable time after delivery, at no cost to the customer.

The customer will have the benefit of any applicable manufacturers' warranties in respect of goods to the extent permissible and Central Coast Enduro Store will provide all reasonable assistance to facilitate a customer's warranty claim. The benefits given by such warranties are in addition to other rights and remedies available to the customer under the Australian Consumer Law.

For all warranty claims, If a product is determined faulty through no fault of the customer, then Central Coast Enduro Store will facilitate repair or replacement of the product or offer a refund based on the manufacturers assessment.  

Important customer information Repair Notice: Where Central Coast Enduro Store accepts for repair or on behalf of a repairer, goods capable of storing user-generated data, the customer acknowledges that the repair of that product may result in the loss of customer data. Customers are advised to keep a hard copy of any important data and remove all sensitive information prior to submitting goods for repair.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Limitation of Liability: Central Coast Enduro Store will not accept a returned product where in its reasonable opinion the product is not faulty, the customer has caused the product to become unacceptable or failed to take steps to prevent the product from becoming unacceptable or where the product has been damaged by abnormal use or use not in accordance with manufacturer's instructions. Central Coast Enduro Store reserves the right to recover its reasonable costs in relation to goods returned in these circumstances. To the extent permitted by law, under this Returns Policy Central Coast Enduro Store shall not be liable for collateral, consequential, indirect, incidental or exemplary damages, or any lost profits, loss of data or loss of use, related to the goods.  

Contact Us For product returns or warranty claims please contact Central Coast Enduro Store email ccendurostore@gmail.com. You must contact Customer Support and obtain a Return Advice number before sending goods back to Central Coast Enduro Store.