Privacy Policy

Central Coast Enduro Store (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit or make a purchase from centralcoastendurostore.com.au (the “Site”).

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy and applicable Australian privacy law.

1. Who we are

Central Coast Enduro Store is an Australian-based retailer of off-road motorcycle parts, accessories and related products.

2. Information we collect

We collect information that is reasonably necessary for us to operate our business and provide our products and services. This may include:

(a) Information you provide to us

  • Contact details (name, email address, phone number, billing and shipping address)
  • Account details (username, password and preferences if you create an account)
  • Order details (products purchased, payment method used, delivery instructions)
  • Messages you send us (emails, contact form submissions, product questions, reviews)

(b) Information collected automatically

  • Device and browser information (IP address, browser type, operating system)
  • Usage data (pages viewed, time on page, links clicked, referring/exit pages)
  • Approximate location data based on your IP address

(c) Payment information

When you make a purchase, your payment details are processed by our third-party payment providers (for example, PayPal or card payment gateways). We do not store your full credit card details on our servers. We may receive limited information from the payment provider such as confirmation of payment, the last few digits of your card and expiry date for verification and refund purposes.

3. How we collect your information

We collect personal information in several ways, including when you:

  • Browse or use the Site
  • Create an account
  • Place an order or attempt to place an order
  • Subscribe to marketing communications
  • Contact us via email, forms, social media or phone
  • Leave reviews or comments

4. How we use your information

We may use your information for the following purposes:

  • To process and fulfil your orders, including arranging shipping and providing invoices or order confirmations
  • To manage your account and provide customer support
  • To communicate with you about your orders, returns, refunds and support requests
  • To send you marketing communications (where permitted) such as product news, special offers and updates
  • To improve and optimise the Site, including monitoring usage, troubleshooting and analytics
  • To prevent fraud, secure our systems and comply with legal obligations

5. Cookies and analytics

We use cookies and similar technologies to operate and improve our Site.

  • Cookies: small data files stored on your device that help the Site remember your preferences and keep you signed in to your account or cart.
  • Analytics: we may use analytics tools (such as Google Analytics or similar services) to understand how visitors use the Site and to help us improve performance and user experience.

You can usually choose to disable cookies in your browser settings. However, some features of the Site may not function properly if cookies are disabled.

6. Sharing your information

We do not sell your personal information. We may share your information with:

  • Service providers who help us operate our business (for example, payment gateways, shipping and logistics providers, IT and hosting providers, email and marketing platforms).
  • Analytics and advertising partners to help us understand performance and, where used, to deliver relevant advertising.
  • Professional advisers (such as accountants, lawyers or auditors) where reasonably necessary.
  • Authorities or regulators where required by law, court order or to protect our legal rights.

Where we share information with third-party service providers, we require them to handle your information in accordance with applicable privacy laws and only for the purposes we specify.

7. Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include the use of secure servers, encryption, access controls and other technical and organisational measures. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data retention

We keep your personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. When we no longer need the information, we will take reasonable steps to de-identify or destroy it securely.

9. Your rights and choices

Subject to certain exceptions under Australian privacy law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate, incomplete or outdated information
  • Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us
  • Disable cookies through your browser settings (which may affect site functionality)

To exercise these rights, please contact us using the details in the “Contact us” section below. We may need to verify your identity before actioning your request.

10. Third-party websites

The Site may contain links to third-party websites (for example, manufacturers, partners or social media platforms). We are not responsible for the privacy practices or content of those websites. We recommend you review the privacy policies of any third-party sites you visit.

11. International transfers

Some of our service providers may be located outside Australia. Where your personal information is transferred overseas, we will take reasonable steps to ensure that the recipient will handle your information in a manner consistent with this Privacy Policy and applicable privacy laws.

12. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. The updated version will be posted on the Site with a revised “last updated” date. We encourage you to review this page periodically.

13. Contact us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

We will aim to respond to your enquiry within a reasonable time.